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#1 2012-05-07 21:37:29

purefct
Member
Registered: 2012-05-07
Posts: 7

Firmware update bricked my DNS-343

I did a firmware update from 1.03 to 1.04 last year.  The update hung, I waited a full day before disconnecting power (power button didn't respond).  Ever since when I attempt to boot up the DNS-343 the unit displays "system is booting" then "system restart" in fairly quick, alternating, succession.

DLink has asked me to do just about everything under the sun, and the process has taken a while because they want to call me back after I do additional steps and then of course they call when I'm not available, I forget to call back, when I call they want me to do the same things I already did ...

I have refrained from two actions; removing the drives and hard reset.  I'm not linix literate and I would prefer not to set up a linix system just to read data from these drives AND NOW I need to attempt to read deleted data from these drives in addition to standard files.  I can't afford to remove the drives and put them back in because the 343 reformats the drives.

DLink gave me an RMA to replace the unit due to the firmward failure.  But I'm out of warranty.  How can I:
- Reset the DNS-343 so I can use it again, I plan to remove the drives since I have no other choice.
- Are there windows drivers or software which will allow me to read the drives from Win7 or WinXP?
- How easy is it to set up a linix sytem so I can read the drives over a network?

Peter

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#2 2012-05-07 21:42:05

purefct
Member
Registered: 2012-05-07
Posts: 7

Re: Firmware update bricked my DNS-343

BTW, pressing the Reset button for 5 seconds (or as long as a minute) doesn't result in resetting the unit.

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#3 2012-05-08 11:44:50

Mijzelf
Member / Developer
Registered: 2008-07-05
Posts: 683

Re: Firmware update bricked my DNS-343

purefct wrote:

- Are there windows drivers or software which will allow me to read the drives from Win7 or WinXP?

I'm afraid not. The 343 is a 4-bay NAS, so I suppose you're running some sort of RAID array. AFAIK there are no Windows tools which can handle that.

- How easy is it to set up a linix sytem

Damn easy. Download and run Universal-USB-Installer, install the distro of your choice (Ubuntu is a good choice) on an USB stick (1GB+), and boot your PC from it. (Maybe you'll have to add 'USB device' as bootdevice in the BIOS setup).

so I can read the drives over a network?

What do you mean? Do you want to read the disks while inside the 343, using a Linux system? That won't work, as assistance of the 343 is needed. Or do you want to run your own home-build fileserver? In that case you just need to assemble and mount the raidarray, and enable filesharing using the GUI.

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#4 2012-05-08 16:59:34

purefct
Member
Registered: 2012-05-07
Posts: 7

Re: Firmware update bricked my DNS-343

I set up the NAS as JBOD rather than a RAID configuration, DLink said this should allow me to read the drives in a pc. I use a laptop, was thinking I could use an old PC after I replace the power supply to read the drives. But I've never used Linix directly before. Also, are there Linix based file recovery tools for deleted files?

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#5 2012-05-10 18:17:26

Mijzelf
Member / Developer
Registered: 2008-07-05
Posts: 683

Re: Firmware update bricked my DNS-343

I set up the NAS as JBOD rather than a RAID configuration, DLink said this should allow me to read the drives in a pc.

In my opinion that is a lie. A linux installation which can handle the JBOD array can also handle the RAID0 array.

I could use an old PC after I replace the power supply to read the drives.

Sounds good. But the PC should not be too old, as you'll need SATA.

But I've never used Linix directly before.

Just try it. It's not hard, really.

Also, are there Linix based file recovery tools for deleted files?

Well, yes and no. A tool like PhotoRec can do a good job to recover lost files. But Linux generally doesn't have a feature like the recycle bin. So a deleted file could be overwritten very soon, depending on the amount of free disk space.

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#6 2012-05-10 22:56:57

purefct
Member
Registered: 2012-05-07
Posts: 7

Re: Firmware update bricked my DNS-343

Mijzelf wrote:

I set up the NAS as JBOD rather than a RAID configuration, DLink said this should allow me to read the drives in a pc.

In my opinion that is a lie. A linux installation which can handle the JBOD array can also handle the RAID0 array.

Maybe I need to re-word my statement.  It is my understanding it is nearly impossible to pull drives from one device using a RAID configuration, place them into another device with or without a RAID configuration, and be able to read the drives. 
-- In my experience every workstation, server and NAS formats the drive I insert/attach which would damage/destroy the data I want to retrieve. 
-- I can't use a std connection to read a RAID configured drive since the drive was a part of a larger drive system.

This leaves me two options:
-- Pay a data retrieval specialist $350-$1,000 per drive to retrieve data
-- Since I used JBOD rather than RAID the drives are "stand alone" and I should be able to use a standard connection (Linix) to read them.


Also, are there Linix based file recovery tools for deleted files?

Mijzelf wrote:

Well, yes and no. A tool like PhotoRec can do a good job to recover lost files. But Linux generally doesn't have a feature like the recycle bin. So a deleted file could be overwritten very soon, depending on the amount of free disk space.

Thanks for showing me this, it might come in very handy!

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#7 2012-05-10 23:39:51

Mijzelf
Member / Developer
Registered: 2008-07-05
Posts: 683

Re: Firmware update bricked my DNS-343

-- In my experience every workstation, server and NAS formats the drive I insert/attach which would damage/destroy the data I want to retrieve.

A normal Linux system won't touch a disk without being said so, maybe it will try to auto-mount it, but it will certainly not format it. I haven't seen NASses which do so, but of course that doesn't say they don't exist. In my experience even Windows will not format it, but it will helpfully tell you that it needs to be formatted (it's neither NTFS nor FAT, so it's actually useless, isn't it?), and offer to do so. But you still have to click OK.

-- Since I used JBOD rather than RAID the drives are "stand alone" and I should be able to use a standard connection (Linix) to read them.

JBOD doesn't give you stand-alone disks. All disks are catenated, and they have one spanning filesystem. So you can read the first disk, which has the filesystem header, but the second and following disk will appear to be raw, as it starts just in the middle of a filesystem.

Last edited by Mijzelf (2012-05-10 23:41:19)

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#8 2012-05-11 00:17:25

purefct
Member
Registered: 2012-05-07
Posts: 7

Re: Firmware update bricked my DNS-343

Mijzelf wrote:

-- In my experience every workstation, server and NAS formats the drive I insert/attach which would damage/destroy the data I want to retrieve.

A normal Linux system won't touch a disk without being said so, maybe it will try to auto-mount it, but it will certainly not format it. I haven't seen NASses which do so, but of course that doesn't say they don't exist. In my experience even Windows will not format it, but it will helpfully tell you that it needs to be formatted (it's neither NTFS nor FAT, so it's actually useless, isn't it?), and offer to do so. But you still have to click OK.

The NAS-343 reformats any HDD inserted into it.  If you have a way to avoid the formatting I would love to hear about it because then I'd just get a replacement DNS-343 and plug my drives back in using your method ... but the simple act of re-insertting a drive into the VERY SAME DNS-343 caused the drive to be re-formatted and I lost data.  I agree in my Windos experience I am asked before the HDD is formatted, but of course if I say no, I can't access the drive so I am stuck in the same situation (no daya access).


Mijzelf wrote:

-- Since I used JBOD rather than RAID the drives are "stand alone" and I should be able to use a standard connection (Linix) to read them.

JBOD doesn't give you stand-alone disks. All disks are catenated, and they have one spanning filesystem. So you can read the first disk, which has the filesystem header, but the second and following disk will appear to be raw, as it starts just in the middle of a filesystem.

Maybe I didn't say that correctly.  I didn't mean JBOD where 4 HDD appear to be 1 large HDD, I meant to say I had my NAS configured under JBOD where each individual HDD is that exact HDD, 4 individual HDD in my NAS.  In that case will the second and following disk will appear to be raw?

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#9 2012-05-11 11:12:29

Mijzelf
Member / Developer
Registered: 2008-07-05
Posts: 683

Re: Firmware update bricked my DNS-343

purefct wrote:

The NAS-343 reformats any HDD inserted into it.

Sorry to hear that. Bad design.

and plug my drives back in using your method ...

'My method' is connecting the disk(s) to a regular Linux system, *not* a stripped down black box. (Although I expect that black box to behave itself and not make things worse at own initiative). So far you don't know for sure the disk(s) actually contain a valid filesystem, do you? So when connecting the disk(s) it's at least convenient to be able to check the logs, look at the partitions, run filesystem repairers, ...

I meant to say I had my NAS configured under JBOD where each individual HDD is that exact HDD, 4 individual HDD in my NAS.  In that case will the second and following disk will appear to be raw?

No. You are right, the disks are supposed to be stand alone.

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#10 2012-05-11 23:54:11

purefct
Member
Registered: 2012-05-07
Posts: 7

Re: Firmware update bricked my DNS-343

Thanks for the advice and info, will attempt my first Linix this weekend!

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#11 2012-06-20 18:26:10

FerrisWheel
New member
Registered: 2012-06-20
Posts: 1

Re: Firmware update bricked my DNS-343

purefct wrote:

Thanks for the advice and info, will attempt my first Linix this weekend!

Hi,

I my DNS-323 died on me.  It comes up but the LAN controller is probably dead.  Can you tell me how you did with the test on linux?  Did you recover your files?  What version of Linux did you use?

If anyone out there has a solution please reply.


Ciao,
FerrisWheel

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#12 2012-06-20 18:43:27

purefct
Member
Registered: 2012-05-07
Posts: 7

Re: Firmware update bricked my DNS-343

I haven't setup a box yet, other issues and fun divert my attention! Good news though, D-Link replaced my NAS or repaired it! Even though we completed trouble shooting after my warranty expired they still RMA'd me since I contacted them while under warranty. Too bad the DNS-343 reformats drives when you insert them ...

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